Genesys Cloud has no restrictions regarding special characters in names.

When you delete someone from your organization, Genesys Cloud deactivates the account so the user can no longer log in. Genesys Cloud also removes all permissions assigned to the deleted user.

Genesys Cloud does not delete some information related to the deleted user, including email address, performance data, conversation history, chat history, files stored in documents, and voicemails. This data can be removed using the GDPR API.  

The deleted user does not appear in a directory search, and active users are not able to see the deleted user’s profile page or profile information. 

Active users may continue to see the deleted user in their chat roster and access chat history with the deleted user. Deleted users may show up in the chat roster appended with  ” – Inactive”.

When a deleted user account is undeleted, Genesys Cloud restores the user to active status. When appropriate roles or permissions are assigned, the undeleted user can access any non-deleted information associated with the original user, including performance data, conversation history, chat history, files stored in Documents, and voicemails.  

To set your status to Out of Office, use these steps:

1. Go to User settings.
2. At the lower left, click Out of Office .
3. Enable Out of Office Status.
4. Set the appropriate dates and times.
5. Click Save.

For more information about presence and status, see Presence, status, and activity indicators overview and Change presence and status.