Release notes for the Genesys Cloud data actions integration

AI-generated summary

Genesys Cloud data actions integration enables administrators to manage external system integrations through configurable HTTP requests with evolving capabilities and performance controls. The platform supports REST endpoint connections with OAuth client authorization, allowing creation of custom actions that leverage the Platform API through user interface-based request configuration and customizable input/output contracts. Key administrative features include object dependency tracking (October 2025) for viewing relationships between integrations, data actions, and Architect flows to assess change impact; configurable execution timeouts (April 2025) ranging from 1 to 60 seconds to control long-running processes and concurrency usage; and performance visualization tools (April 2023) providing and detailed views of data action performance and failure rates. The platform supports HTTP DELETE method operations (January 2022) and includes Velocity macro functionality (February 2021) for dynamic data transformation, with specialized JSON character escaping capabilities (February 2024) using esc.jsonEncode and esc.jsonDecode functions. Data actions can be imported or exported across Genesys Cloud organizations to facilitate reuse, and translation map defaults support data action response processing. Technical limitations include a 50-level depth restriction on JSON objects (August 2023) to maintain service performance, and the platform does not support data actions for performing direct actions on conversations. Security requirements have been progressively strengthened, with TLS 1.0 protocol support removed as of April 1, 2020, and TLS 1.1 deprecated effective July 29, 2020. Current security standards require TLS 1.2 or higher protocols, with TLS 1.3 endpoints remaining available for REST connections. The integration was initially released in October 2017 and has undergone multiple updates to enhance administrative configuration capabilities and documentation clarity

This article describes all releases of the Genesys Cloud data actions integration.

October 5, 2025

Object dependency tracking for integrations
Administrators can now view relationships and dependencies between Genesys Cloud objects, including integrations, data actions, and Architect flows. This feature helps administrators understand the impact of changes and determine whether an object can be safely modified or removed: View Genesys Cloud object dependencies for integrations, data actions, and flows.

April 7, 2025

Configurable timeout for data actions
Administrators can now configure the execution timeout setting for data actions. The timeout can be set between 1 and 60 seconds, with a default of 60 seconds. When an HTTP request runs longer than the configured time, the data action returns a timeout response. This feature helps improve control over data action timeouts, prevents long-running processes, and reduces unnecessary concurrency usage: Add configuration to custom actions for integrations and How many seconds before a data action times out?.

February 21, 2024

Velocity macros to escape JSON’s reserved characters
Administrators can now use the esc.jsonEncode and esc.jsonDecode to escape JSON’s reserved characters in the output: Velocity macros and URI (URL) form encoding for data actions.

August 9, 2023

Limitation for JSON objects depth
Genesys Cloud now limits the depth of JSON objects to 50 levels within data action requests and responses. This limitation helps to maintain the performance of the data action service: Add configuration to custom actions for integrations and Request configuration for data actions.

April 5, 2023

Data actions performance summary view
Administrators can now visualize the performance and failure rates of data actions: Data Actions Performance Summary view, Data Actions Performance Detail view and Data actions integration performance analysis.

January 19, 2022

Delete data actions support
Administrators can now select the HTTP DELETE method to remove data from the integrated service: Add configuration to custom actions for integrations.

February 24, 2021

Velocity macro for dynamic keys
Administrators can now use the successTemplateUtils.moveKeysIntoArrayOfObjects macro to convert data into a format that is compatible with Architect: Velocity macros.

January 6, 2021

FAQ about using data actions to perform actions on conversations
Added FAQ about the inability to use data actions to perform actions on conversations: Can I use Genesys Cloud data actions to perform actions on conversations?.

July 29, 2020

TLS 1.1 protocol deprecation removal
On July 29, 2020, Genesys ended the ability to connect to Genesys Cloud with the TLS 1.1 protocol. Data actions can still connect to REST endpoints with the TLS 1.1 and TLS 1.3 endpoints: Deprecation: TLS 1.1 protocol.

May 13, 2020

TLS 1.1 protocol deprecation
On July 29, 2020, Genesys will remove the ability to connect to Genesys Cloud with the TLS 1.1 protocol: Deprecation: TLS 1.1 protocol.

April 1, 2020

TLS 1.0 protocol deprecation removal
On April 1, 2020, Genesys ended support of the TLS 1.0 protocol for data actions: Deprecation: TLS 1.0 for data actions.

March 18, 2020

Escaping strings in data actions
Updated documentation to clarify the use of various escaping methods: Velocity macros for data actions and Request configuration for data actions.

February 19, 2020

TLS 1.0 protocol deprecation
On April 1, 2020, Genesys will no longer support the TLS 1.0 protocol for data actions: Deprecation: TLS 1.0 for data actions.

August 7, 2019

Action contracts interface updated
Administrators can now configure input and output contracts for actions through a simple user interface: Add contracts to custom actions for integrations.

February 27, 2019

Error codes in data action responses
Added documentation about error codes in data action responses during testing: Data action fails during testing.

November 21, 2018

Action configuration interface updated
Administrators can now configure requests for actions through a simple user interface: Add configuration to custom actions for integrations.

August 29, 2018

Translation map defaults
Data actions are now configurable with translation map defaults: Response configuration for data actions.

April 18, 2018

Import or export data actions
Data actions can now be reused across Genesys Cloud organizations by exporting contracts and configuration from one data action for import into another data action: Import or export a data action.

January 10, 2018

Velocity macros
Updated documentation about the successTemplateUtils.firstFromArray macro: Velocity macros.

January 3, 2018

Content list
Added list of all relevant content for the integration: Content list.

December 13, 2017

Velocity macros
Added documentation about Velocity macros that you can use in templates for data actions: Velocity macros.

October 18, 2017

Initial release of the Genesys Cloud data actions integration
The Genesys Cloud data actions integration provides static actions and allows you to create custom actions that use the Platform API. The Genesys Cloud data actions integration uses a Genesys Cloud OAuth client to authorize access to the Platform API (Genesys Cloud Developer Center).

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