View dependencies in the flow

AI-generated summary

Genesys Cloud's Architect tool enables users to track and view dependencies between objects within flows. The Dependencies feature, accessed under Resources, displays interactions between flow components in a dedicated pane with columns for Name (reference name), Type (resource objects like inbound/outbound flows, queues, users, skills), and Usages (locations where resources are used). Users can navigate to specific resource locations by clicking usage links in the dialog box. The system supports dependency tracking for various resource types including prompts, language skills, screen pop scripts, and wrap-up codes. A special "Find consuming flows" feature allows users to search for flows that consume common module flows, bot flows, in-queue call flows, and secure call flows. Prompt dependencies can be viewed separately in the Prompts pane by selecting Prompts in the Resources area of the call flow.

When developing a flow, it is sometimes useful to see how all the parts fit together. Viewing dependencies allows you to see the interaction between objects that make up the flow, and the flow itself. Architect supports the ability to track dependencies for objects used in a flow.

Under Resources, select Dependencies. The list of resources appears in the Dependencies pane on the right side of the page.

Note: To view prompt dependencies, in the Resources area of the call flow, select Prompts. The list of variable data appears in the Prompts pane on the right side of the page.

The Dependencies pane includes the following columns:

Column	Description
Name	The user-entered reference name shown in the resource.
Type	The resource object associated with the flow. Types can include, but are not limited to: inbound or outbound flows, queues, users, language skills, screen pop scripts, skills, and wrap-up codes.
Usages	The place or number of places where the resource is used within the flow. Each instance is represented by a link. To navigate to the area of the flow in which the resource is set, do the following: Click the usage link to open the Usages dialog box. In the Location column, click the appropriate link associated with the resource.

Column

Description

Name

The user-entered reference name shown in the resource.

Type

The resource object associated with the flow. Types can include, but are not limited to: inbound or outbound flows, queues, users, language skills, screen pop scripts, skills, and wrap-up codes.

Usages

The place or number of places where the resource is used within the flow. Each instance is represented by a link. To navigate to the area of the flow in which the resource is set, do the following:

Click the usage link to open the Usages dialog box.
In the Location column, click the appropriate link associated with the resource.

View consuming flows within an existing flow

You can perform a dependency search within certain flows and find any other consumers of the current flow. These flow types are:

Common module flows
Bot flows
In-queue call flows
Secure call flows

To find consuming flows from within an existing flow, perform these steps:

Open an eligible flow.
From the toolbar, click Find consuming flows. The Dependency Search tab opens and displays a list of entities that consume the current flow.

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View dependencies in the flow

View consuming flows within an existing flow

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