Genesys Cloud provides role-based access control for journey management through three auto-created roles—Creator, Editor, and Viewer—that enable granular control over journey operations for users with CX 4 licenses or Journey Management add-ons for CX 1, CX 2, or CX 3 licenses. The Creator role permits users to add, edit, and delete journeys, as well as create and edit analyses. The Editor role allows editing of existing journeys and analyses only, with the capability to modify any journeys regardless of creation ownership. The Viewer role restricts access to read-only functions across journeys and analyses. All roles can view architect flows, journey events, routing queues, calculation results, and queue memberships. Administrators implement these capabilities by assigning specific permissions—Add, Edit, View, and Delete—for entities such as Journey Views, Journey Events, and Journey Results through the Roles/Permissions section in the Admin interface. Role assignment occurs through the People & Permissions > Roles/Permissions section, where administrators search for users and assign the appropriate Journey Management role via the Change Membership option. Specific permissions are required for Journey View, Export, Results Creation, and related operations to ensure appropriate access control across the platform. Creators and Editors can calculate events and search event attributes, while these capabilities are not available to Viewers. Permission changes require several minutes to take effect after assignment.