Genesys Cloud AI Guides enables business users to create AI-powered Virtual Agents through natural language instructions without coding. The feature facilitates conversational flows that mirror customer journeys, adapts dynamically to customer context, and combines structured logic with AI capabilities. Key functionalities include task completion, data gathering, and seamless hand-offs to human agents. The system integrates with existing Virtual Agent flows in Architect and allows rapid iteration without developer involvement. Implementation requires Genesys Cloud AI Experience tokens, which are consumed per interaction session and guide creation. The setup process involves three main steps: creating a guide (via AI prompt, process document conversion, or from scratch), editing and publishing instructions (with optional variables and data actions), and connecting the guide to Virtual Agent flows. Users must have appropriate licenses and permissions, including the Genesys Cloud AI Experience license and AI Studio permissions. The platform includes a built-in syntax checker and supports transitioning existing guides to an updated model.