AI Studio permissions

AI-generated summary

Genesys Cloud's AI Studio implements a hierarchical permission system organized by feature category and action to control access to AI Guides, Summaries, and Agentic virtual agents. Agentic virtual agent permissions enable users to add, edit, view, and manage agents, jobs, sessions, session turns, and versions through permissions structured as "Agentic > Virtual Agent > Add/Edit/View," "Agentic > Virtual Agent Job > Add/View," "Agentic > Virtual Agent Session > Add," "Agentic > Virtual Agent Session Turn > Add," and "Agentic > Virtual Agent Version > Add/Edit/View," with additional permissions for version jobs and integration preview capabilities. Guide-related permissions support adding, deleting, editing, executing, and viewing guides through "AI Studio > Guide > Add/Delete/Edit/Execute/View," along with permissions for managing guide jobs and versions. permissions allow users to add, delete, edit, and view AI Summaries, and access preview functionality through "AI Studio > Summaries > Add/Delete/Edit/View" and "AI Studio > Preview > View." All permissions follow a standardized Category > Feature > Action format, enabling granular access control across the platform's intelligent automation capabilities

The following list includes all the permissions required to use AI Studio and its features:

Feature	Permissions
Agentic virtual agents	Add the following permissions to create, deploy, and manage agentic virtual agents: Agentic > Virtual Agent > Add Agentic > Virtual Agent > Edit Agentic > Virtual Agent > View Agentic > Virtual Agent Job > Add Agentic > Virtual Agent Job > View Agentic > Virtual Agent Session > Add Agentic > Virtual Agent Session Turn > Add Agentic > Virtual Agent Version > Add Agentic > Virtual Agent Version > Edit Agentic > Virtual Agent Version > View Agentic > Virtual Agent Version Job > Add Agentic > Virtual Agent Version Job > View Add the following permissions to preview an agentic virtual agent: Integrations > Integration > View Voice Bot > Bot > Connect
Guides	Add the following permissions to build and manage AI Guides: AI Studio > Guide > Add AI Studio > Guide > Delete AI Studio > Guide > Edit AI Studio > Guide > Execute AI Studio > Guide > View AI Studio > Guide Job > Add AI Studio > Guide Job > View AI Studio > Guide Version > Add AI Studio > Guide Version > Delete AI Studio > Guide Version > Edit AI Studio > Guide Version > View AI Studio > Guide Version Job > Add AI Studio > Guide Version Job > View
Summaries	Add the following permissions to configure and generate AI Summaries: AI Studio > Summaries > Add AI Studio > Summaries > Delete AI Studio > Summaries > Edit AI Studio > Summaries > View AI Studio > Summary Preview > View

Feature

Permissions

Agentic virtual agents

Add the following permissions to create, deploy, and manage agentic virtual agents:

Agentic > Virtual Agent > Add
Agentic > Virtual Agent > Edit
Agentic > Virtual Agent > View
Agentic > Virtual Agent Job > Add
Agentic > Virtual Agent Job > View
Agentic > Virtual Agent Session > Add
Agentic > Virtual Agent Session Turn > Add
Agentic > Virtual Agent Version > Add
Agentic > Virtual Agent Version > Edit
Agentic > Virtual Agent Version > View
Agentic > Virtual Agent Version Job > Add
Agentic > Virtual Agent Version Job > View

Add the following permissions to preview an agentic virtual agent:

Integrations > Integration > View
Voice Bot > Bot > Connect

Guides

Add the following permissions to build and manage AI Guides:

AI Studio > Guide > Add
AI Studio > Guide > Delete
AI Studio > Guide > Edit
AI Studio > Guide > Execute
AI Studio > Guide > View
AI Studio > Guide Job > Add
AI Studio > Guide Job > View
AI Studio > Guide Version > Add
AI Studio > Guide Version > Delete
AI Studio > Guide Version > Edit
AI Studio > Guide Version > View
AI Studio > Guide Version Job > Add
AI Studio > Guide Version Job > View

Summaries

Add the following permissions to configure and generate AI Summaries:

AI Studio > Summaries > Add
AI Studio > Summaries > Delete
AI Studio > Summaries > Edit
AI Studio > Summaries > View
AI Studio > Summary Preview > View

For general information about Genesys Cloud permissions, see Roles and permissions overview and Product, roles, and permissions list.

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