Genesys Cloud can be integrated with Unified Communication (UC) tools like 8x8, Microsoft Teams, and Zoom Phone to make collaboration and communication easier for contact center agents. By integrating UC tools with Genesys Cloud, you combine the power of the contact center with your UC platform to provide agents increased access to resolve issues quickly. The integration overview covers different user types, business cases, and setup variations. The business capabilities include presence sync, click-to-call, screen pop, and more. Defining the integration business model involves decisions around user types, capabilities, and configuration. The order of steps for setting up the Genesys Cloud and UC tools integration includes configuration on both platforms. Key details cover the different integration models, business use cases, technical configuration, and functionality.