Exclude URL query parameters

AI-generated summary

Genesys Cloud's Digital User Tracking system allows users to exclude specific URL query parameters from page view event tracking. The feature prevents recording and displaying certain URL parameter values in customer journey navigation entries. Users can add, edit, and delete query parameters through the Query parameter field under Exclude URL Query Parameters, with no parameters excluded by default. Key use cases include: - Preventing duplicate page visit records when URLs differ only by campaign parameters - Protecting security/privacy by excluding sensitive parameters like user_id and tokens - Reducing navigation clutter by removing common parameters like page, filter, and sort - Eliminating external service parameters such as ab_test and chatbot_id - Avoiding session-based duplicate entries by excluding parameters like session_id Parameters can be managed through a simple interface with add/remove functionality, requiring complete parameter removal and re-addition for any edits.

URL query parameters are part of a website’s URL and they usually store a value. Digital User Tracking records any change of URL as page view events. These events appear in a customer’s journey as navigation entries. To prevent Digital User Tracking from recording and displaying the values stored in URL query parameters, add the query parameter names to the excluded URL query parameter list.

Add URL query parameters to exclude

Under Exclude URL Query Parameters, in the Query parameter field, add the query parameter to exclude. By default, no query parameters are added.
Click Add parameter. The added parameter appears below the Query parameter field.
To edit a query parameter, remove it and add the correct parameter with the required changes again.
To delete a query parameter, click cross-mark .

Use cases and examples

Use case	Example URLs	Query parameter to exclude
Avoid misrepresentation of multiple page visits in the customer journey for the same webpage.	https://example.com/product?id=123&utm_campaign=summer https://example.com/product?id=123&utm_campaign=winter	utm_campaign
Prevent breach of security or privacy compliance.	https://example.com/reset-password?user_id=12345&token=9a8b7c6d5e	user_id
Remove irrelevant web navigation context that commonly generates a high number of page views.	https://example.com/products?page=2&filter=onsale&sort=price_asc	page, filter, sort
Remove appended parameters from external services for a same webpage	https://example.com/contact?ab_test=A https://example.com/home?chatbot_id=12345	ab_test, chatbot_id
Avoid misrepresentation of repeat visits	https://example.com/login?session_id=abc123xyz	session_id

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Use case

Example URLs

Query parameter to exclude

Avoid misrepresentation of multiple page visits in the customer journey for the same webpage.

https://example.com/product?id=123&utm_campaign=summer

https://example.com/product?id=123&utm_campaign=winter

utm_campaign

Prevent breach of security or privacy compliance.

https://example.com/reset-password?user_id=12345&token=9a8b7c6d5e

user_id

Remove irrelevant web navigation context that commonly generates a high number of page views.

https://example.com/products?page=2&filter=onsale&sort=price_asc

page, filter, sort

Remove appended parameters from external services for a same webpage

https://example.com/contact?ab_test=A

https://example.com/home?chatbot_id=12345

ab_test, chatbot_id

Avoid misrepresentation of repeat visits

https://example.com/login?session_id=abc123xyz

session_id

Exclude URL query parameters

Add URL query parameters to exclude

Use cases and examples

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Exclude URL query parameters

Add URL query parameters to exclude

Use cases and examples

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