Maximum web tracking entries allowed for an organization

AI-generated summary

Genesys Cloud allows organizations to track website visitors with up to 50 allowed domains, 50 excluded IP addresses, 50 excluded URL query parameters, and 50 site search settings. Specific capabilities include setting conditions to track certain visitors while excluding others based on IP address, URL parameters, and search terms used on the site. This provides organizations detailed visibility into their website traffic and customer journeys.

Feature deprecations: Genesys will no longer support Genesys Predictive Engagement (GPE) Tracking SDK v1, which is available to customers via the legacy tracking snippet under Predictive Engagement. All customers are encouraged to migrate to digital user tracking via Messenger. For more information, see .

The following table lists the maximum number of conditions and parameters you can provide to track visitors.

Conditions/Parameters	Limit
Allowed domains	50
Excluded IP addresses	50
Exclude URL query parameters	50
Site search settings	50

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