Genesys Cloud supports web visitor tracking with configurable limits across multiple tracking parameters. Organizations can configure up to 50 allowed domains, 50 excluded IP addresses, 50 excluded URL query parameters, and 50 site search settings. These capabilities enable organizations to establish conditions that selectively track specific visitors while excluding others based on IP address, URL parameters, and site search terms, providing detailed visibility into website traffic and customer journeys. The platform is deprecating Genesys Predictive Engagement (GPE) Tracking SDK v1, available through the legacy tracking snippet, with customers encouraged to migrate to digital user tracking via Messenger for continued support and functionality.