Genesys Cloud offers an 8×8 integration that enables users to view directories, search contacts, and make calls between 8×8 and Genesys Cloud systems. The integration functions as part of Genesys Cloud's Unified Communication tools suite and requires an active 8×8 license, with separate pricing considerations. Organizations can enable only one PBX phone integration per user. The 8×8 integration is available through the Genesys AppFoundry and requires configuration as a client application integration within Genesys Cloud, including application consent authorization in 8×8 and enabling a specific Genesys Cloud setting to permit 8×8 call placement functionality.