When you set up a client integration, you configure how the app appears in Genesys Cloud, as a standalone application on a full page, as a widget in the sidebar, or as an interaction widget on the interactions control bar.

You also decide who can view an integrated application by selecting directory groups for it. Only members of the selected groups can view and use the application. No other permissions are required.

• Set up a Client Application integration
• Set up an Interaction Widget integration

Once an app is set up, it can be deactivated, reactivated, or deleted.

• Deactivate an application integration
• Reactivate an application integration
• Delete an application integration