Genesys Cloud provides outbound flows to process calls made without agents, with Outbound Campaigns using Call Analysis Responses to route live answers and voicemails to appropriate outbound flows for handling. Users with Architect and Outbound permissions can create, view, edit, and manage outbound flows. Outbound flows incorporate most inbound flow design features but require a contact list and default wrap-up code, include the call.contact variable with properties derived from the default contact list, and have certain incompatible Toolbox actions. Architects design the call handling logic but do not specify which outbound flow is processed for a particular campaign—this determination occurs in Outbound Dialing Call Analysis Responses. To create and publish outbound flows, administrators must have at least one configured contact list and wrap-up code in place. Default contact list and wrap-up code selections can be modified through Outbound Settings or by adding Set Wrapup Code actions within the flow configuration. Required permissions include Architect Flow (Add, Edit, View), Routing Wrapup Code (View), and Outbound Contact List (View).