Genesys Agent Assist is available on Genesys Cloud CX and is also included in the CX agent workspace and the CX digital agent workspace. It provides capabilities like knowledge search, canned responses, automatic knowledge retrieval, real-time transcription, and automatic summarization. The availability of specific features depends on the Genesys Cloud CX license tier. Key details include: Genesys Knowledge for manual search and canned responses is included in all tiers, while automatic knowledge requires Agent Assist. Real-time transcription and summarization need Agent Assist for voice/omni channels. Summarization is available for digital channels in all tiers with Agent Assist. Supported languages depend on the Genesys Cloud supported languages.