AI Studio overview

AI-generated summary

Genesys Cloud AI Studio serves as a centralized command center for building and managing AI-powered customer experiences across the platform. It provides a secure environment where users with varying technical expertise can configure, control, and scale AI capabilities through no-code and low-code tools, enabling faster innovation while maintaining compliance with enterprise policies. The platform requires a Genesys Cloud CX license (versions 1-4) and appropriate AI Studio permissions, with usage governed by AI Experience tokens under the tokens-based pricing model. Key features include AI Guides, which enable business teams to create Virtual Agents that respond intelligently to customer context and adapt dynamically without requiring complex coding; Customizable Summaries, allowing administrators to tailor interaction summaries for consistency, compliance, and operational efficiency across human and AI agent interactions; and Agentic Virtual Agents, which leverage Large Action Model (LAM) technology to create and deploy intelligent agents in Architect-enabled flows that execute tasks and determine next steps based on contextual information. The centralized workbench facilitates building, managing, and deploying AI-powered automation across all touchpoints while ensuring consistency, control, and scalability throughout the organization.

AI Studio acts as the new command center for building and managing the next generation of AI-powered customer experiences. It gives organizations a centralized and secure environment to configure, control, and scale their AI capabilities across the Genesys Cloud platform. Users with or without technical know-how can easily get started with AI Studio to create AI experiences through the no-code and low-code tools, fostering faster and broader innovation. Additionally, it comes with a built-in system to govern and ensure that all AI capabilities are compliant and aligned with the enterprise policies.

Use the centralized workbench in AI Studio to build, manage, and deploy AI-powered automation, ensuring consistency, control, and scalability across all touchpoints.

Get started with AI Studio

To access AI Studio and its features, add the required license and permissions.

License and permission requirements

Genesys Cloud CX 1, Genesys Cloud CX 2, Genesys Cloud CX 3, or Genesys Cloud CX 4 license
Add the necessary AI Studio permissions depending on the features that you require. For more information, see AI Studio permissions.

Pricing policy

You need Genesys Cloud AI Experience tokens to use AI Studio. For more information, see Genesys Cloud tokens-based pricing model.

Key features of AI Studio

The workbench includes the following features:

AI Guides: Allows business teams to create Virtual Agents that respond intelligently to customer context and adapt their behavior dynamically within conversations, without needing to write complex logic or code. For more information about building and managing AI Guides, see AI Guides overview.
Customizable Summaries: Allows admins to shape interaction summaries to fit their business needs, enhancing consistency, compliance, and operation efficiency across human and AI agent interactions. For more information about customizing conversation summaries, see Customizable summaries overview.
Agentic virtual agents: Allows business teams to create and manage Large Action Model (LAM)–powered virtual agents in AI Studio and deploy them in Architect-enabled flows. These virtual agents use configured tools and knowledge to carry out tasks during a conversation and choose next steps based on context. For more information, see Agentic virtual agents overview.

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