Genesys Cloud provides faxing capabilities that enable users to send, receive, and manage faxes within the platform. Users can send faxes from Documents, view received faxes in the inbox or through email notifications, and access fax management features. Administrators have visibility into all organizational faxes and can configure faxing capabilities across the system. The platform supports multiple faxing scenarios including standard fax transmission and reception, group faxing, inbound faxing for Bring Your Own Carrier (BYOC) deployments, and integration of analog fax machines into the Genesys Cloud telephony system. Fax Analytics functionality allows users to view interaction metrics related to fax communications. Configuration options enable organizations to manage and customize fax capabilities according to their requirements. The resource center provides comprehensive documentation covering fax operations, setup procedures, and frequently asked questions to support implementation and ongoing use of the faxing feature.