AI-generated summary
Genesys Cloud provides an audit trail feature that tracks all user access and modifications to interactions within the Analytics Workspace. Users with quality administrator or quality evaluator roles and the "Audits > Interaction Details – View" permission can access the Audit Trail tab by navigating to Menu > Analytics > Analytics Workspace, selecting the Interactions tab, clicking a specific interaction row, and then selecting the Audit Trail tab. The audit trail displays a comprehensive history of actions performed on various interaction components, including evaluations (create, delete, read, update), annotations (create, delete, read, update), recordings (create, delete, download, read, update, restore request, restore complete, update retention, archive, export, abandon, apply protection, revoke protection), calibrations (create, delete, read, update), screen recordings (create, delete, download, read, update, restore request, restore complete, update retention, archive, export), screen monitoring (start, stop), and surveys (create, delete, read, update). The audit trail initially displays as empty until users click "Load All Audits," after which the complete list of audits appears and can be filtered using the right-side screen filters for precise log access and review.