Genesys Cloud provides administrators with the capability to reset Multi-Factor Authentication (MFA) devices for users through the User Management interface. Administrators require specific permissions to perform this function: MFA > Verifier > View, MFA > Verifier > Edit, and MFA > Verifier > Delete. The reset process involves navigating to Menu > User Management > Users, locating the target user via search or list pagination, selecting More options, and choosing Reset MFA Devices, followed by confirmation to remove the device. This functionality is essential for maintaining security when users cannot access their MFA devices or when administrators experience MFA-related login issues. To mitigate access problems, organizations should ensure multiple administrators possess MFA-specific permissions. Users unable to access their MFA devices independently must contact Genesys Product Support to initiate a device reset. The feature supports organizational security protocols by enabling controlled MFA device management while maintaining proper access controls through role-based permissions.