Genesys Cloud provides a comprehensive preview feature for testing and validating agentic virtual agents before production deployment through an inbuilt preview widget accessible via Menu > Orchestration > AI Studio > Agentic Virtual Agents. Access to this functionality requires Virtual Agent enablement and appropriate AI Studio permissions. The preview widget enables extensive validation of agent configurations, including role and guidelines, connected data actions, knowledge configuration, start and exit behavior, and guardrails. Users can customize testing parameters such as language selection, channel choice between digital or voice, text-to-speech engine and voice configuration, variable value assignments, and data action simulation. The interface supports real-time chat interactions and includes a Restart function that reinitializes chat sessions and loads the latest agent configuration without ending the session, allowing users to test updated configurations iteratively. Variable masking states are indicated through system icons for transparency during testing. Testing capabilities extend beyond the preview widget through Architect integration after connecting agents to virtual agent flows, enabling comprehensive validation and quality assurance before production implementation. This multi-layered testing approach supports thorough verification of agent behavior across different scenarios and configurations. Genesys Cloud offers extensive documentation resources to support testing and troubleshooting, with the "Test and troubleshoot agentic virtual agents" guide serving as the primary reference. Related documentation covers agent creation, AI Studio integration, knowledge base connectivity, and guardrail configuration. The platform includes a feedback mechanism allowing users to report issues or provide positive feedback, with options to specify their organizational role (Agent, Administrator, Developer/Engineer, Partner, Supervisor, or Support) for contextual assistance. Community support is also available for additional assistance and knowledge sharing.