Find System Prompt action

Use the Find System Prompt action to look up Architect system prompts by name and determine which prompts to play dynamically at runtime.

Notes:

The dynamic lookup limit for a unique type is 25.
Each lookup is unique, so multiple lookups for the same object in the flow only count as 1.
The total lookup limit per flow is 100.

From the Toolbox, expand the Find category and drag a Find System Prompt action into the appropriate location in the task editor.

Name	Description
Name field	Type a distinctive name for the action. The label you enter here becomes the action’s name displayed in the task sequence.
System Prompt Name	Enter the system prompt name or an expression that locates the prompt. For example, “greeting_” + Flow.location. At runtime, Architect performs a search for the specified system prompt. If the system finds an exact match, it returns the prompt value.
System Prompt Result	When the system receives the prompt value, it stores that value in the variable you specify here. You can then use the variable in other areas of the flow.

Configure found and not found paths

Name	Description
Found	This path indicates that Architect located the system prompt within the organization. Drag the appropriate action below the Found path so that it follows the route you want the interaction to take. For example, a transfer action to the appropriate representative. Note: The System Prompt Result field only populates when the flow follows the Found path.
Not Found	This path indicates that Architect did not find the matching system prompt. Drag the appropriate action below the Not Found path so that it follows the route you want the interaction to take. For example, a play audio action or a transfer action to the main menu. Note: The System Prompt Result field does not populate when the flow follows the Not Found path.

Name

Description

Found

This path indicates that Architect located the system prompt within the organization.

Drag the appropriate action below the Found path so that it follows the route you want the interaction to take. For example, a transfer action to the appropriate representative.

Note: The System Prompt Result field only populates when the flow follows the Found path.

Not Found

This path indicates that Architect did not find the matching system prompt.

Drag the appropriate action below the Not Found path so that it follows the route you want the interaction to take. For example, a play audio action or a transfer action to the main menu.

Note: The System Prompt Result field does not populate when the flow follows the Not Found path.

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