What is FedRAMP?

The Federal Risk and Authorization Management Program (FedRAMP®) was established in 2011 to provide a cost-effective, risk-based approach for the adoption and use of cloud services by the federal government. FedRAMP empowers agencies to use modern cloud technologies, with an emphasis on security and protection of federal information.

Is Genesys Cloud CX FedRAMP certified?

Yes, Genesys Cloud CX achieved FedRAMP Class C (formerly Moderate) certification effective Jun 26, 2023.

Where can I find additional details about Genesys Cloud CX’s FedRAMP certification?

Genesys Cloud CX is listed on the FedRAMP Marketplace:

• Package ID: FR2131766015
• Service Model: Software as a Service (SaaS)
• Deployment Model: Public Cloud
• Impact Level: Class C (Moderate)

What Genesys Cloud regions support FedRAMP?

Genesys Cloud supports FedRAMP in the AWS US East 2 region.

What are my responsibilities when using Genesys Cloud CX in the FedRAMP region?

Customers are required to comply with the Genesys Cloud CX FedRAMP Participant Requirements. For more information about the recommended configurations, see Genesys Cloud FedRAMP Secure Configuration Guide.

Are there any requirements specific to Genesys Cloud components when accessing Genesys Cloud from the FedRAMP region?

Screen recording: When accessing Genesys Cloud CX in the FedRAMP region via a browser for screen recording purposes, Genesys Cloud Background Assistant (GCBA) with Microsoft Edge extension mode is suggested. This configuration mode conforms with the Security Technical Implementation Guide (STIG) provided by the Defense Information Systems Agency (DISA).