Duplicate or delete guides

AI-generated summary

Genesys Cloud provides functionality within AI Studio to duplicate and delete guides for virtual agent workflows. To access these features, users must have Virtual Agent enabled in their organization and possess appropriate AI Studio permissions. The duplication process involves navigating to Menu > Orchestration > AI Studio > Guides, selecting an existing guide, clicking More, choosing Duplicate, entering a new name, and confirming creation. Users can then view the newly created guide or close the dialog. For guide deletion, users must first check Architect's Dependency Search tab to identify any flows dependent on the guide before proceeding. The deletion process follows a similar path: open the guide, click More, select Delete, and confirm the action or cancel as needed. These operations enable administrators and developers to manage guide resources within the Genesys Cloud platform.

PrerequisitesClick to expand

Within AI Studio, you can duplicate an existing guide to create a new one. You can also delete an existing guide, if required.

Duplicate a guide

Click Admin.
Under AI Studio, click Guides.
Click Menu > Orchestration > AI Studio > Guides.
Open an existing guide.
In the right pane, click More and select Duplicate .
Type a new name for the guide.
Click Duplicate to create a new guide.
Click View new guide to open the newly created guide or click Close to close the dialog box.

Delete a guide

Note: Use Architect’s to search for flows that have dependency on a guide before deleting the guide.

Open an existing guide.
In the right pane, click More and select Delete .
Click Delete to delete the guide or click Cancel to cancel the deletion.

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Duplicate or delete guides

AI-generated summary

PrerequisitesClick to expand

Within AI Studio, you can duplicate an existing guide to create a new one. You can also delete an existing guide, if required.

Duplicate a guide

Click Admin.
Under AI Studio, click Guides.
Click Menu > Orchestration > AI Studio > Guides.
Open an existing guide.
In the right pane, click More and select Duplicate .
Type a new name for the guide.
Click Duplicate to create a new guide.
Click View new guide to open the newly created guide or click Close to close the dialog box.

Delete a guide

Note: Use Architect’s to search for flows that have dependency on a guide before deleting the guide.

Open an existing guide.
In the right pane, click More and select Delete .
Click Delete to delete the guide or click Cancel to cancel the deletion.

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Duplicate or delete guides

Duplicate a guide

Delete a guide

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Duplicate or delete guides

Duplicate a guide

Delete a guide

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