Genesys Cloud enables agents to copy customer contact information directly from an interaction's detail page by clicking a copy icon adjacent to the customer's phone number, email address, or other contact details. The copied information is placed on the clipboard for immediate pasting into other applications, streamlining workflow efficiency during customer interactions. This functionality requires the Analytics > Conversation Detail – View permission assigned to the user role. The copy function does not appear for customers calling from SIP addresses. This feature supports rapid access to customer details without manual re-entry across multiple systems.