Genesys Cloud enables supervisors to configure real-time supervision capabilities for monitoring agent activity across multiple interaction channels. The feature requires a Genesys Cloud CX 1, CX 2, CX 3, or CX 4 license and specific permissions including Real-time Monitor screen session viewing and settings editing capabilities. Supervisors can use live screen monitoring to view agent desktops in real-time through a separate screen viewer, supporting monitoring at both interaction and agent levels across calls, messages, and emails. This functionality integrates with voice and digital monitoring to facilitate coaching, training, quality review, and compliance requirements. Configuration occurs through the Performance Management > Employee Engagement > Real-Time Supervision menu. Key configurable settings include: - **Maximum simultaneous screens allowed**: Administrators can limit network bandwidth by setting a cap on concurrent screen monitoring sessions, with a maximum threshold of 500 simultaneous sessions. Multiple monitors used by a single agent count as one session toward this limit. - **Active sessions tracking**: The system displays the current number of active screen monitoring sessions across the organization. - **Monitoring notifications**: Administrators can enable on-screen alert notifications to inform agents when they are being monitored. Screen monitoring functions alongside voice and digital monitoring capabilities to provide comprehensive supervision and interaction visibility.