Concurrent call capacity for BYOC Premises Edge models
Deprecation Announcement: On March 1, 2025, Genesys announced that it will end support for the Genesys Cloud BYOC Premises – Genesys Hardware Solution effective December 1, 2026. This date marks the End of Support (EOS). For more information, see Deprecation: BYOC Premises – Genesys Hardware Solution.
Deprecation Announcement: On January 20, 2024, Genesys removed the ability to deploy the Genesys Cloud BYOC Premises – Customer VM Solution. This date marks the End of Support (EOS). On June 30, 2025, existing deployments will cease to operate. This date marks the End of Life (EOL). For more information, see Deprecation: BYOC Premises – Customer VM Solution.
| BYOC Premises Edge model | Concurrent call capacity* |
| Customer Hardware Solution – Large | 380 with Opus recording and TLS |
| Edge Standard v3 | 350 with Opus recording and TLS |
| Edge Standard v2 | 350 with Opus recording and TLS |
| Edge Standard v1 | 320 with Opus recording and TLS |
| 350 with Opus recording and without TLS | |
| Customer Hardware Solution – Small | 100 with Opus recording and TLS |
| Edge Mini v2 | 100 with Opus recording and TLS |
| Edge Mini v1 | 75 with Opus recording and TLS |
| Edge Micro | 30 with Opus recording and TLS |
* These numbers represent optimal conditions. Actual numbers can vary depending on the types of operations you perform.
Note: Edge redundancy requires multiple Edges within a site. You can only combine Edges that have a similar call capacity.
- You can combine any of the Edge Standards (v1, v2, and v3), including the Customer Hardware Solution – Large, with each other.
- You can combine the Edge Mini with other Edge Minis or the Customer Hardware Solution – Small.
- You can only combine the Edge Micro with other Edge Micros.
For more information, see BYOC Premises Edge redundancy.
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