About AI Studio
AI Studio is a centralized workbench within Genesys Cloud designed to build, manage, and deploy AI-powered customer experiences. The features provide administrators with a unified, intuitive environment that ensures consistency, scalability, and built-in governance throughout the AI lifecycle.
Learn about AI Studio
Learn about the key features of AI Studio. Know what permissions are required to access its features.
Agentic virtual agents
Use AI Studio to build agentic virtual agents that are action-oriented and capable of reasoning between actions and knowledge.
AI Guides
Use AI Studio to build AI Guides and convert your business instructions into Virtual Agents.
Customizable summaries
Use AI Studio to customize conversation summaries for your agents. Select from standard summaries, recommended for novice users, or advanced summaries for users with prompt writing experience.
Use Genesys Summarization Connector to add an external LLM
Use the native Genesys large language model (LLM) engine, or add third-party LLM summarization service integrations.
Customizable summaries
Use AI Studio to customize conversation summaries for your agents. Select from standard summaries, recommended for novice users, or advanced summaries for users with prompt writing experience.
Use Genesys Summarization Connector to add an external summarization service
Use the native Genesys large language model (LLM) engine, or add third-party LLM summarization service integrations.
Pricing
Learn about how Genesys Cloud AI Experience tokens help you monitor and manage feature consumption.
[NEXT] Was this article helpful?
Get user feedback about articles.