Both Genesys Cloud Voice Transcription and Extended Voice Transcription Services (EVTS) can transcribe voice interactions.  

The differences between Genesys Cloud Voice Transcription and Extended Voice Transcription Services (EVTS) are summarized in the following list.

• EVTS extends Genesys Cloud’s own native transcription.
• EVTS uses third party transcription services and may have different performance attributes.
• EVTS can provide access to additional dialects and languages.
• EVTS uses a non-customizable transcription model. Customization is only available with Genesys Voice Transcription.
• For non- customers (in addition to EVTS charges), the customer will also be billed for WEM Add-on when Topic Spotting is used.

For more information about EVTS, see:

• Voice transcription – How much does Extended Voice Transcription Services cost?
• Voice transcription – How does Extended Voice Transcription Services provide customer data security?
• Voice transcription – Is voice transcription supported using third parties such as Amazon, Google, or Microsoft?