Architect bots support two slot types: built-in slots and custom slots. Built-in slots define how the bot recognizes and handles data in the slot. Built-in slots eliminates the need to create enumeration values for commonly used slot data such as date, time, and duration.

Incorporate built-in slots when you create a slot from the Natural Language Understanding menu. To make it easy to use common slots, you can create a slot with your preferred name and then map it to a slot type from Architect’s built-in library. The slot that you create includes the configuration of the built-in slot type.

Architect includes the following built-in slot types by default:

Add a built-in slot to your bot flow

When you add a built-in date slot type and do not enter a year, Genesys Cloud automatically populates the value with the current year, or with the next consecutive year when the entered date has passed.

To add a built-in slot to your bot flow, follow these steps:

1. Click Admin.
2. Under Architect, click Architect.
3. Click Menu > Orchestration > Architect.
4. Open an existing bot flow or create a new one.
5. Under Natural Language Understanding, click Slots.
6. From the Intents page, click the Slots tab.
7. Click Add Slot.
8. Provide a meaningful name for the slot.
9. Under Slot Type, click Existing.
10. From the list, select an existing slot type.
11. Click Save.

Modify a slot

To modify slot information, from the Slot menu, select a slot and click Edit .

Delete a slot

To delete a slot, from the Slot menu, select a slot and click Delete .