If you have both the Workforce Management > Schedule > View permission and the Workforce Management > Published Schedule View permission, the work teams that you can access depend on which permission is the widest between the two permissions. If the Schedule > View permission is conditional and the Published Schedule > View permission is not, then the system considers both permissions as conditional.
These scenarios describe how permissions and conditions affect work teams access in the schedules list and in the schedule editor:
| If… | But… | The result is… |
|---|
- I have the Workforce Management > Schedule > View permission
- I have the Workforce Management > Published Schedule > View permission,
| | The schedules list displays both published and unpublished schedules. |
- I have the Workforce Management > Published Schedule > View permission,
| - I do not have the Workforce Management > Schedule > View permission,
| The schedules list displays only published schedules. |
- I have the Workforce Management > Schedule > View permission
- I have the Workforce Management > Published Schedule > View permission,
| - I do not belong to the same division as the schedule’s management unit and business unit,
| I cannot see any agents inside those management units or business units, even if I belong to that work team. |
- I have the Workforce Management > Schedule > View permission
- I have the Workforce Management > Published Schedule > View permission
- I belong to the same division as the schedule’s management unit and business unit,
| | I see work teams based on the widest permission. |
- Conditions are set on the Workforce Management > Schedule > View permission and the Workforce Management > Published Schedule > View permission
and - The schedule is published,
| | I see work teams visible for both permissions. |
- Conditions are set on the Workforce Management > Schedule > View permission and the Workforce Management > Published Schedule > View permission,
| - The schedule is not published,
| I only see work teams that apply to the Workforce Management > Schedule > View permission. |
- Conditions are set for the Workforce Management > Schedule > View permission
| - The schedule is not published
- Conditions are not set conditions for the Workforce Management > Published Schedule > View permission
| I see work teams that apply to the Workforce Management > Schedule > View for unpublished schedules. |
- Conditions are set for the Workforce Management > Schedule > View permission
- The schedule is published,
| - Conditions are not set for the Workforce Management > Published Schedule > View permission
| I see all work teams for the published schedule. |