Genesys Cloud enables users to edit scheduled triggers through the Orchestration menu by accessing the Triggers section and selecting the Scheduled Triggers tab. Users must possess specific permissions including Process Automation Trigger permissions for All, Add, Delete, Edit, View, and Test operations to perform this task. The editing process involves searching for the trigger by name, selecting it from results, and modifying key configuration elements: trigger name and description, workflow target, schedule, and time zone. After making necessary changes, users must click Save to apply modifications. The feature integrates with Genesys Cloud's broader orchestration capabilities and relates to workflow automation, action mapping, and scripting functionality within the platform.
The following permissions:
Process Automation > Trigger > All
Process Automation > Trigger > Add
Process Automation > Trigger > Delete
Process Automation > Trigger > Edit
Process Automation > Trigger > View
Process Automation > Trigger > Test
To edit a scheduled trigger, follow these steps:
Click Menu > Orchestration > Triggers.
Select Scheduled Triggers tab.
In the Search triggers box, enter the name of the trigger that you want to modify.
Click the intended trigger from the search result.
To edit the trigger, click the Enable Edit icon and modify the following configuration: