Genesys Cloud provides functionality to delete triggers through its Orchestration menu. Users must possess specific permissions including Process Automation > Trigger permissions for Delete, Edit, View, Add, and Test operations. To delete a trigger, users navigate to Menu > Orchestration > Triggers, select either the Event Based Triggers or Scheduled Triggers tab, locate the desired trigger using the list or Search triggers filter, click Delete, and confirm the deletion action. The system supports searching and filtering triggers by name to facilitate identification before removal.
The following permission:
Process Automation > Trigger > All
Process Automation > Trigger > Add
Process Automation > Trigger > Delete
Process Automation > Trigger > Edit
Process Automation > Trigger > View
Process Automation > Trigger > Test
To delete a trigger, follow these steps:
Click Admin.
Under Architect, click Triggers.
Click Menu > Orchestration > Triggers.
Select Event Based Triggers or Scheduled Triggers tab.
Click the trigger that you want to delete from the list. You can also use the Search triggers box to filter and search the triggers by name.