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According to our security policy in the Genesys Cloud Resource Center, Genesys Cloud strictly adheres to the industry-standard practices, procedures, and application security measures. AppFoundry strongly recommends that our AppFoundry partners adhere to similar protocols for their applications interfacing with Genesys Cloud.
Global privacy laws, particularly the General Data Protection Regulation (GDPR), have placed legal requirements on businesses that handle personal data, such as Personally Identifiable Information (PII). The GDPR came into effect in the spring of 2018. These regulations apply to organizations that perform software development for the applications or services that process the personal data of an individual. The data subject is an individual whose personal information is processed by the application. The developer must ensure that the application is compliant with privacy regulations and the rights of data subjects when processing personal data in the application. For any concerns about compliance with laws, consult your legal counsel.
AppFoundry Partners listed on AppFoundry must at least adhere to the following guidelines:
HttpOnly and Secure flags when sending set-cookie headers for session-related cookies.To adhere to the principles of data processing, perform the following:
The security of personal data is considered along with the overall security of the application. You use secure coding techniques to reduce the possibility of an attacker compromising the application and personal data. You test the application at all levels and consider obtaining the services of professional ethical unauthorized users trying to compromise the application. You encrypt personal data wherever possible. You ensure that appropriate access controls are in place such that only the required persons who must access personal data have access to it.
When an application processes the personal data of a data subject, that individual has specific rights bestowed upon them by privacy regulations. To fulfill an individual’s request, document where the personal data is processed within the application so that the request can be dealt with efficiently.
Data subjects have the right to access their data. You ensure that mechanisms are in place to provide a copy of the personal information processed by the application. Data subjects also have the right to request that you transfer their data to another organization or data repository. If such a request is made, you transfer the data in a structured, commonly used format. The personal data processed by the application must be accurate and up-to-date. If the data is not accurate and up-to-date, a data subject can request that the data is rectified.
A data subject can withdraw their consent, oppose the processing of their data, or request it to be deleted. You must have mechanisms in place to enable the deletion of an individual’s data. Alternatively, a data subject can instead request that you stop processing personal data for a specified purpose. In this case, you do not delete the personal data but stop processing the data for the purpose identified.
Privacy regulations set restrictions on where personal data is processed or mandate appropriate mechanisms for transferring data outside a specified country or region. If you are processing personal data outside a country or region where the data subject resides, you must identify the appropriate legal mechanism for transferring data to another country or region. Your customers must inform their customers and the users on where the data is being processed. You must pass this information on to your customers.
The organizations using your application must obtain data subject consent in an appropriate manner to make the processing of personal data lawful. Depending on the nature of how data subjects interact with your application, you can require a mechanism to obtain their consent. If so, you must record how and when that consent was provided. You must also have mechanisms in place to remove that consent.
Privacy regulations distinguish between organizations as data controllers and organizations as data processors. The data controllers are organizations that determine the purposes and methods of processing the personal data. The data processors are organizations that process personal data on behalf of the data controller. Mostly, you are a data processor, and your customer is the data controller. You must only process personal data on getting instructions from the data controller. You or your customer must create a legal document with those instructions. You ensure that you have signed the document.
Dear AppFoundry Partner,
In anticipation of the General Data Protection Regulation (GDPR), Genesys presents a DPA to our AppFoundry partners to govern the use of personal data as defined in the GDPR (Regulation (EU) 2016/679).
The partners are requested to complete and return a complete copy of the included Questionnaire and Data Processing Addendum as follows:
For any questions, contact dataprivacy@genesys.com.
Regards,
Mario Moyron,
Chief Privacy Officer & EU Data Protection Officer
Genesys Telecommunications Laboratories, Inc.
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