1. Log in to the Genesys Partner Portal.
2. In the upper right corner, click AppFoundry > AppFoundry Application.
3. In the upper right corner, click New AppFoundry Application. 
   
4. Under Application Details, fill in all the necessary application details.
5. Click Next or Save for Later, as required.
6. Click Submit.

The approval process takes 1–2 weeks. You receive an email notification regarding the approval of your listing. For more information about building your AppFoundry listing, see Listing Submission Requirements.

Develop the integration

Development of the integration

Before listing your application in the AppFoundry, ensure that the application is ready for use. Before submitting your approval to list the application on the marketplace, ensure that you develop your baseline integration with Genesys Cloud.

The different kinds of integrations for listing in the AppFoundry are as follows:

1. ISV client application: Genesys provided the ISV Client Application Example to AppFoundry partners for development.
2. Genesys Cloud Embeddable Framework (GCEF): AppFoundry Partners can use the example GCEF offered using localhost or the private GCEF. During the development phase, Genesys does not provide unique Genesys Cloud products, permissions, or licenses to the AppFoundry Partners. Only approved AppFoundry Partners can access unique Genesys Cloud products, permissions, or licenses.
3. Client applications: AppFoundry Partners can use the Genesys Cloud feature called Client Application, which is a default integration type within Genesys Cloud.

Review criteria

Upon developing your integration with Genesys Cloud, schedule a development review meeting with the AppFoundry team. During this meeting, the AppFoundry partner does the following:

• Demonstrates full working of the integration with Genesys Cloud.
• Does the following commercialization discussion:
  • Guides the AppFoundry partner through our monetization models, including usage-based or meter-based, and submission requirements. Discusses potential parts within the Genesys Parts Catalog.
  • Demonstrates automation of the installation during this meeting or in a follow-up meeting for the ISV client application. Submission is not allowed until the AppFoundry team approves the completed automation efforts.
  • Demonstrates the enforcement of Genesys Cloud licensing of your application for the ISV client application – usage type. The importance of license enforcement is not understated.
  • Schedule a separate meeting to discuss Genesys parts creation.

Upon approval, the AppFoundry team requests the AppFoundry partner to provide all required listing details. The AppFoundry partners must send an AppFoundry listing review request email to the AppFoundry team. Listing requests are reviewed for accuracy and then published to the AppFoundry marketplace website. If the AppFoundry Partner is approved and ready to submit immediately for ISV, the AppFoundry team provides a Genesys Cloud organization in each region in which the AppFoundry Partner is sellable.

Submission requirements

Listing on AppFoundry

AppFoundry is a marketplace of solutions that offers Genesys customers a curated selection of integrations and applications to help create greater customer experiences. The goal is to provide the most useful solution-centric marketplace for all Genesys platforms in a single location.

To list your application in the AppFoundry, perform the following:

1. Must progress with your AppFoundry application.
2. Save your version of this template.
3. Complete the information listed in the sections below.
4. Upload the template to your AppFoundry application

Once your application is approved, Genesys builds your listing and notifies you after completion. For any queries, send an email to AppFoundry@genesys.com.

Listing details

The listing details are as follows:

Product details

The listing details are as follows: