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Use your Genesys Cloud Voice usage report for internal cost accounting

You can use your Genesys Cloud Voice usage report to assist with internal cost accounting. 

Download your usage report

  1. Click Admin.
  2. Under Account Settings, click Subscription.
  3. On the Billing & Usage page, click Download Usage Report.
  4. On the View Reports window, select the Cloud Voice tab.
  5. Choose a Date Range.
  6. Click Generate Report.
    • Check your Downloads folder for the .csv file that contains your report.
    Note: You can generate the usage reports every 24 hours. You must wait at least 24 hours after the last report was generated before generating a new one. Until then, the download link will provide the existing report.

    If you need more information on the data contained in the report, you can investigate this table which describes each column in the report.

    Calculate your internal cost allocation

    After you download your Genesys Cloud Voice usage report, you can use it to calculate your internal cost allocation.

    1. Open the report in your spreadsheet application and enable the Filter feature.
    2. Filter the Direction column by Inbound.
    3. Sort by the Destination column.
    4. Use the Sum feature on the Total Cost column for each Destination grouping.
    5. Filter the Direction column by Outbound.
    6. Sort by the Origin column.
    7. Use the Sum feature on the Total Cost column for each Origin grouping.