Your Genesys Cloud plan already includes enough data storage for typical use. However, customers with data intensive use cases can incur additional monthly data storage charges. Data storage is allocated on a per-seat basis and the amount varies with the specific Genesys Cloud pricing plan. Overages about the “Fair Use” amount are billed at $0.25/GB stored over the allocated amount monthly.
Screen recording archival is limited to one year. After that, screen recordings will be deleted. If you want to keep screen recordings archived longer than one year, you should move the recordings to your own long-term storage location.
Genesys Cloud data storage allocation examples
The following scenarios illustrate different levels of data storage.
1,000 calls per day across 25 users/agents
Average Call Duration: 3 minutes
Call Recordings: 12 months’ retention, 100% of calls recorded
Screen Recordings: 3 months’ retention, 25% of calls screen recorded (Screen Recording available for Genesys Cloud CX2,Genesys Cloud CX3, and Genesys Cloud CX4 only)
Genesys Cloud Communicate
Genesys Cloud CX1 Named
Genesys Cloud CX2 Named
Genesys Cloud CX3 Named
Genesys Cloud CX4 Named
Genesys Cloud CX1 Concurrent
Genesys Cloud CX2 Concurrent
Genesys Cloud CX3 Concurrent
Genesys Cloud CX4 Concurrent
Included (GB/user)
5
17.5
25
32.5
42.5
22.75
32.5
42.25
55.25
User*/Agent Count
25*
25
25
25
25
25
25
25
25
Allocation (GB)
125
437.5
625
812.5
1062.5
568.75
812.5
1056.25
1381.25
Call Recordings (GB)
N/A
113.4
113.4
113.4
113.4
113.4
113.4
113.4
113.4
Screen Recordings (GB)
N/A
N/A
78.7
78.7
78.7
N/A
78.7
78.7
78.7
Total Required (GB)
N/A
113.4
192.1
192.1
192.1
113.4
192.1
192.1
192.1
Expected Overage (GB)
0
0
0
0
0
0
0
0
0
Monthly Charge
$0
$0
$0
$0
$0
$0
$0
$0
$0
1,000 calls per day across 25 users/agents
Average Call Duration: 6 minutes
Call Recordings Retention: 12 months, 100% of calls recorded
Screen Recordings Retention: 6 months, 50% of calls screen recorded (Screen Recording available for Genesys Cloud CX2, Genesys Cloud CX3, and Genesys Cloud CX4 only)
Genesys Cloud Communicate
Genesys Cloud CX1 Named
Genesys Cloud CX2 Named
Genesys Cloud CX3 Named
Genesys Cloud CX4 Named
Genesys Cloud CX1 Concurrent
Genesys Cloud CX2 Concurrent
Genesys Cloud CX3 Concurrent
Genesys Cloud CX4 Concurrent
Included (GB/user)
5
17.5
25
32.5
42.5
22.75
32.5
42.25
55.25
User*/Agent Count
25*
25
25
25
25
25
25
25
25
Allocation (GB)
125
437.5
625
812.5
1062.5
568.75
812.5
1056.25
1381.25
Call Recordings (GB)
N/A
226.8
226.8
226.8
226.8
226.8
226.8
226.8
226.8
Screen Recordings (GB)
N/A
N/A
630
630
630
N/A
630
630
630
Total Required (GB)
N/A
226.8
856.8
856.8
856.8
226.8
856.8
856.8
856.8
Expected Overage (GB)
0
0
231.8
44.3
0
0
43.3
0
0
Monthly Charge
$0
$0
$57.95
$11.08
$0
$0
$11.08
$0
$0
1,000 calls per day across 25 users/agents
Average Call Duration: 12 minutes
Call Recordings: 12 months’ retention, 100% of calls recorded
Screen Recordings: 3 months’ retention, 25% of calls screen recorded (Screen Recording available for Genesys Cloud CX2, Genesys Cloud CX3, and Genesys Cloud CX4 only)
