AI-generated summary
Genesys Cloud Schedule Bid is a workforce management feature available across multiple license tiers (CX 1-4, Digital, WEM Add-ons, and EX licenses) that enables agents to view, rank, and submit preferences for upcoming work schedule bids. Agents access the feature through Menu > My Activity > Schedule Bid and require specific permissions including Workforce Management > Agent Schedule > View and Workforce Management > Agent Work Plan Bid > Submit for bid submission capability.
The Schedule Bid page displays three primary sections: Next Bidding Cycle (showing opening date, hours remaining until cycle begins, and work plan effective date), Bidding Cycle Closed (displaying closure date, work plan effective date, and bid status), and Allocated Work Plan Details (presenting bid information, preferred rankings, and work hour specifications including minimum and maximum paid hours). Allocated work plan details are organized on a day-wise basis and viewable across multiple time periods in both day and week view formats.
Agents can rank work plans and schedule sets through multiple methods: manually entering numbers in the Rank field, using the Auto Rank function to automatically assign priority order for one or multiple plans, or selecting Rank Next Available for sequential manual ranking. The Unrank functionality allows removal of individual or all selections through either individual Unrank selections or bulk clearing via the Unrank Selection button. Users can navigate across scheduled weeks using back and forward buttons and save ranking changes as drafts or submit final preferences before the bidding window closes. Rankings can be modified until the bidding cycle closes. The page does not auto-refresh; users must click Refresh to view current data. A View Ranked button allows agents to review their previous bid rankings and preferences. The system accommodates flexible bidding preferences and supports both work plan and schedule set prioritization within a single bidding cycle, with changes permitted until the bid cycle close date.