Genesys Cloud Resource Center knowledge assistant is an in-product AI-powered feature that delivers step-by-step guidance for configuring and managing Genesys Cloud directly within the user interface. The assistant leverages curated Resource Center documentation to support key administrative tasks including user creation and management, permission and role configuration, queue and routing strategy setup, performance metrics analysis and reporting, and integration configuration. Users interact with Genesys Cloud Copilot through natural language prompts to request task completion assistance, obtain screen-specific instructions, and access explanations or documentation. The feature provides direct links to source Resource Center articles for users requiring additional detail beyond the guided instructions. Sample use cases include enabling Virtual Agents, understanding bullseye routing implementation, setting up new routing strategies, and obtaining contextual help for current interface screens. This approach eliminates the need to search external documentation and interpret lengthy articles by enabling users to request assistance directly within the Genesys Cloud user interface.