Genesys Cloud allows users with Quality > Evaluation – Edit Score permissions to revise scores of completed interaction quality evaluations through the Quality Evaluator interface. To revise a score, users navigate to Performance > > Quality Evaluator, locate the completed interaction, and select Revise Score from the questionnaire menu. The system displays only the new score after revision, with the original score removed from view. Rescore functionality includes specific gamification point adjustments: rescores submitted within six days reallocate gamification points accordingly, while rescores submitted after six days are ignored and do not adjust points. Unsubmitted rescores remove previously awarded points from the evaluation. When a rescore is released with a new date, gamification points transfer to the new release date and are removed from the original date, applicable only within the six-day rescore period. Evaluations created on or after February 19, 2024 (00:00 GMT) enforce a 5,000-character input limit for overall evaluation comments, agent comments, evaluator comments, review comments, private comments, and answer comments. A known limitation exists where dates and times in quality management views do not display in the standard format for the Arabic dialect, with resolution planned for a future update