Genesys Cloud's queue administration system supports management of up to 5,000 queues with a maximum of 5,000 members per queue across voice and chat channels. Administrators can create, edit, and delete queues while configuring behavior thresholds, membership, wrap-up codes, and routing settings. The platform enables manual assignment functionality, allowing supervisors or authorized agents to pull waiting interactions from queues for distribution to on-queue agents. Queue names must be unique and cannot contain asterisks. Access to queue management functions requires specific permissions: Routing > Queue permissions for basic queue operations, Architect permissions for whisper audio configuration, Conversations > Settings > View for after-call work, Scripter permissions for default script editing, and SMS > Phone Number > View for SMS number access. Users with Queue Member management permissions but without Queue Edit permissions are restricted to managing queue membership only. Key configuration tasks include establishing behavior and threshold levels for voice and chat channels, managing queue membership, defining wrap-up codes, and modifying routing settings. The platform supports two methods for interaction assignment: supervisors can manually assign interactions to agents, or agents with appropriate permissions can independently retrieve waiting interactions from the queue. Additional administrative functions include queue deletion, wrap-up code administration, queue activation and deactivation, agent activation/deactivation capabilities, routing and evaluation methods configuration, queue selection for agent workgroups, and account settings management. The system is designed to accommodate different user roles including agents, administrators, developers/engineers, partners, supervisors, and support personnel, each with role-specific capabilities and access levels.