Migrate to Bring Your Own Technology (BYOT) model with the Google TTS integration

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Genesys Cloud provides the ability to migrate from Enhanced TTS with Google Voices to a Bring Your Own Technology (BYOT) model using the Google TTS integration. This allows you to use the TTS engine from Google Cloud in Architect flows like call flows, secure flows, in-queue flows, and bot flows. To enable this, install and configure the Google TTS integration. Then in Architect, select the Google TTS engine and desired voice for your flows under Supported Languages. Save and publish the flows. You can then test playback to ensure the Google TTS voices work as expected. This provides more flexibility and customization for text-to-speech capabilities within Genesys Cloud.

Series: Genesys Enhanced TTS with Azure and Google to Amazon Polly or BYOT migration guide

This article assumes that your organization contains published Architect flows that use Enhanced TTS with Google Voices, and describes how to migrate your existing flows to use the TTS engine from the Google TTS integration as a BYOT model.

Note: After you migrate to a third-party TTS engine using the BYOT model, you must check and manage the TTS limits for your account with the corresponding TTS provider such as Google TTS or Microsoft Azure.

This article applies to you if you are using Enhanced TTS with Google Voices in the following flows:

Call flows
Secure flows
In-queue flows
Bot flows

Before you begin

Review the following articles:

Install and configure the Google TTS integration

Install, configure, and activate the Google TTS integration.

Select the Google TTS engine and voice for a flow

From the Architect home page, click the Dependency Search tab.
From the Select a dependency type list, choose the appropriate Text To Speech engine.
From the Select an engine list, choose the appropriate engine that you are currently using.
To open a flow from the list of search results, click the flow name.
Under Settings, click Supported Languages.
Locate the existing supported language.
In the Text To Speech column for the supported language, do the following:
1. Under Engine, select the TTS engine for the flow:
  - Google TTS: Select this option to use the Google TTS integration.
2. Under Voice, select the voice you want to read the text to speech.
  Note: You can select any voice that the selected TTS engine supports. The TTS voice does not need to match the flow’s language. For example, you can use a language as your flow’s default language for which Architect supports speech recognition (“en-GB”), and at the same time, use a different TTS voice (“en-IE”) to meet your customers’ language needs.
Save and publish the flow.

Test your TTS engine playback

For information on testing your TTS engine voice in a flow, see Test your TTS engine playback.

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