Install Genesys Summarization Connector

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Genesys Cloud allows organizations to install and configure the Genesys Summarization Connector through the Integrations page to add summarization capabilities to their system. The installation process involves logging into Genesys Cloud, navigating to IT and Integrations, searching for Genesys Summarization Connector, and clicking Install to make the app available for configuration and activation. Organizations can add up to 10 Genesys Summarization Connector integrations per organization. Once installed, the connector becomes available on the Integrations page for further setup and activation to enable summarization functionality within the Genesys Cloud environment.

This procedure explains how to install and configure Genesys Summarization Connector from Genesys Cloud’s Integrations page. Installation adds the app to your organization’s Genesys Cloud Integrations page. Then, configure and activate it.

Note: You can add up to 10 Genesys Summarization Connector integrations per organization.

Install Genesys Summarization Connector from the Integrations page

Log in to Genesys Cloud for the org in which to add Bot Transcription Connector.
Click Menu > IT and Integrations > Integrations.
Click Integrations.
In the Search box, type Genesys Summarization Connector. The card for Genesys Summarization Connector appears.
Click the Genesys Summarization Connector card. Information about the app appears.
Click Install.

Genesys Summarization Connector is now available to configure and activate from Genesys Cloud’s Integrations page.

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Install Genesys Summarization Connector

Install Genesys Summarization Connector from the Integrations page

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