Get AppFoundry apps - Genesys Cloud Resource Center
Get AppFoundry apps
AI-generated summary
Genesys Cloud's AppFoundry provides access to third-party applications and integrations developed by technology partners and authorized resellers. Users can browse the AppFoundry catalog, install free applications directly through the platform, or contact Genesys Cloud Sales to purchase paid applications and update subscriptions accordingly. Installation of free apps requires selecting the appropriate Genesys Cloud region, after which applications become immediately available for use. Post-installation configuration of integrations within Genesys Cloud may be necessary to fully connect third-party applications. Access to AppFoundry functionality requires specific permissions under the Integrations category, including Add, Delete, Edit, and View capabilities. The AppFoundry enables customers to extend Genesys Cloud's core capabilities by integrating additional features and technical functionality from ISV (Independent Software Vendor) applications. Users can access the AppFoundry at https://appfoundry.genesys.com/ and filter available applications by product line using the platform selector.
The following permissions:
All permissions under Integrations > Integration
Integrations > Integration – Add
Integrations > Integration – Delete
Integrations > Integration – Edit
Integrations > Integration – View
Note: To see a list of apps that are currently available in the AppFoundry, go to the AppFoundry. Some ISV applications are from our technology partners and authorized resellers. These apps and integrations are available for purchase. Before you obtain a ISV application, contact Genesys Cloud Sales to update your subscription. For more information, see What are ISV applications? and About ISV applications.
To use a free application, click Install and select your Genesys Cloud region. Genesys Cloud helps you complete the installation. You can then use the application immediately.
To purchase a paid application, click Contact Us to contact your Genesys sales representative or approved reseller partner.
You may also need to configure an integration to the application from within Genesys Cloud. For more information about configuring an integration to a third-party application, see About Client Application integrations.
To see apps for a different product line, click the product line in the platform selector.