Genesys Cloud Product Support requires users to be designated contacts with a My Support account to access support services. Users must first review Customer areas of responsibility and request account access through the Product Support Communications Portal, with credential delivery taking up to 48 business hours. The platform offers 24/7 phone support for system outages, and users can monitor operational status, system availability, and incident information via the status dashboard at status.mypurecloud.com. Before contacting support, users must gather specific information required to open a ticket, and designated contacts can access various Genesys support tools through their My Support account.
You must be a to contact Genesys Cloud Product Support.
Become a Designated Contact by first reviewing the Customer areas of responsibility. Then go to the Our Product Support Communications Portal log in page and select Get Started to request a My Support account and get access to our Genesys support tools. Allow 48 business hours to receive your credentials.