Genesys Cloud provides communication-level control over After Call Work (ACW) and automatic callbacks to enforce consistent policies across all interaction channels including voice, chat, email, message, and callback communications. The feature enables administrators to apply queue-level ACW options uniformly across both time-boxed and agent-requested ACW types, with timed ACW timeout settings extending to digital interactions for granular management of agent time in ACW states. The system supports automatic callback initiation and termination when agents do not manually manage callbacks, and can automatically end interactions when agents log off or close the application. Configuration requires Admin role with Conversation > Settings > Edit and View permissions, accessed through Admin > Organization Settings > Settings tab under Contact Center. Administrators enable the "Enforce Communication Level After Call Work (ACW)" setting through the Menu > Account > Organization Settings interface by selecting the Settings tab and locating the Contact Center settings section. An optional configuration allows automatic interaction wrap-up by enabling the "End Interactions Automatically when Agents Logoff" setting, which terminates ACW interactions without timeouts when agents log out or close the Genesys Cloud desktop or web application. To ensure proper functionality, administrators must grant the Conversation > Settings > View permission to all agents, enabling client applications to invoke the required communication-level wrap-up APIs. Implementation of these centralized ACW policy enforcement mechanisms across all communication channels improves overall KPIs and agent productivity. Changes are applied by clicking Save within the organization settings interface.