Genesys Cloud provides functionality to edit and delete knowledge base V2 articles through the Knowledge menu. Users can access articles by navigating to Menu > Knowledge > Articles, selecting the appropriate knowledge base, and clicking Edit next to the desired article. The editing interface allows users to make modifications and save changes either by clicking Save to continue working or Save & Close to save and exit the knowledge base. Articles can be optionally published after editing. The delete function follows a similar navigation path, with users selecting the article and clicking Delete Article from the Delete Knowledge Article dialog. A critical warning indicates that deleted knowledge bases cannot be retrieved. The interface supports management of question and answer pairs within knowledge bases, and users can access related functionality including article formatting, phrase management, label and category management, and import/export capabilities through the knowledge workbench V2.