Genesys Cloud enables users with appropriate permissions to download policy-based screen recordings of individual interactions from the Interactions page for offline viewing and quality assurance purposes. Users must possess three specific permissions: Analytics > Conversation Detail > View; Recording > Screen Recording > View; and Recording > Screen Recording > Download. The download process involves navigating to Analytics Workspace, locating the Interactions view, selecting a specific interaction, using the Next Recording option to navigate through associated recordings if applicable, opening the playback window via View Screen Recording, and clicking the Download icon at the bottom of the playback window. Downloaded screen recordings are available in supported formats and provide visibility into agent screens during customer interactions for training and quality assurance applications. Screen recordings can only be downloaded one at a time.