Genesys Cloud provides functionality to disable the knowledge portal through administrative configuration. Users with appropriate licensing (CX 1 Digital Add-on II, CX 2, CX 2 Digital, CX 3, CX 3 Digital, CX 4, or CX AI Experience) and specific permissions—including Architect Flow permissions (Add, Edit, View), Routing Message Manage, Routing Queue management, and Web Deployments Configurations and Deployments access—can manage this feature. To disable the knowledge portal, administrators navigate to Menu > Digital and Telephony > Message > Messenger Configurations, select New Setup, choose the knowledge portal from the configuration list, and toggle the "Enable knowledge portal functionality" button to set it to disabled status. This process requires an active knowledge portal to be in place prior to disabling it.