Contact cards

AI-generated summary

Genesys Cloud provides contact cards that display a user's profile picture, status, and presence. Contact cards enable starting chats, video chats, calls, or emails with a user. They also allow viewing the user's profile and adding the user to favorites. Contact cards are accessible by hovering over linked profile pictures in the relationships view, hierarchy tree view, and chat window on profile pages.

Contact cards show a user’s profile picture, status, and presence. From a contact card, you can start a chat, video chat, call, or email. You can also view the person’s profile and add the person to your favorites.

View a contact card

Hover over a profile picture that is linked to a contact card. You can view contact cards from several places:

Profile relationships view View a contact card from Relationships on the profile page.
Hierarchy tree view View a contact card from the hierarchy tree view on a profile page.
Chat window view View a contact card from a profile picture in a chat window.