Genesys Cloud provides voice transcription functionality that converts voice interactions, such as Automatic Call Distribution (ACD) calls, into speaker-separated conversational text for storage and analysis. This feature requires specific licensing (Genesys Cloud EX, CX 1/CX 2 with Speech and Text Analytics Add-On, or equivalent WEM add-ons) and call recording must be enabled for CX licenses. Voice transcription availability varies by supported language and telephony connection type. With Genesys Cloud Voice or BYOC Cloud connections, transcription occurs near real-time and becomes available within minutes; with BYOC Premises connections using Native or Extended Voice Transcription Services, transcription completes after recording upload, typically requiring approximately half the interaction length. BYOC Premises configurations do not support real-time use cases. The EnabledGlobally API setting enables transcription across Direct External to Agent, Direct Agent to External, Inbound, and Outbound call types, though transcription disables when encountering Flows or Queues unless explicitly configured. When suppression is enabled for IVR, hold, or queue segments, transcripts and summaries exclude these segments to enhance privacy. Setup requires enabling transcription in speech and text analytics, configuring agent queues, enabling transcription actions in call flows, and optionally enabling global transcription for outbound calls via API, with language selection determined by trunk configuration. Administrators can select from three transcription engines: the default Genesys Cloud Native Voice Transcription engine, Extended Voice Transcription Services for additional dialects and languages, or Transcription Connector for third-party provider integration. Configuration occurs within the Speech and Text Analytics Programs section, where administrators specify the dialect and corresponding transcription engine for each program. Extended Voice Transcription Services and Native Transcription operate under fair use allocation per licensed user, while Transcription Connector incurs per-minute charges. Language selection must be configured at multiple levels—through trunk settings for Edge deployments, flow language settings in Architect, and media language settings on voice calls. Extended Voice Transcription Services and Transcription Connector support only select languages, with comprehensive language support details available in Genesys Cloud supported languages documentation. Agent Assist with Google Cloud Platform overrides both Native and Extended Voice Transcription engines when enabled. Changes are published through the Programs interface to update system configuration.