The Campaign Management integration uses campaigns, campaign members, campaign settings, and campaign schedules in Salesforce and syncs campaign data between your Salesforce and Genesys Cloud organizations.

• Concepts
• Limitations
• Agent-owned records
• About Genesys Cloud for Salesforce

In Genesys Cloud, create an OAuth client. Then in Salesforce, configure authentication, campaign management, and page layout settings. After you create a campaign setting, associate the setting with a campaign. 

• Create an OAuth client
• OAuth client permissions
• Campaign management permissions
• Set up campaign management

After a campaign starts, you can monitor the campaign activity, fix sync failures and list request failures, and reroute requests in Salesforce. After a campaign ends, Genesys Cloud reconciles data on campaign and campaign member records in Salesforce.

• Monitor campaign activity
• Fix campaign sync failures
• Fix failed contact list requests
• Resync campaign members
• Reconciliation of campaign data

For general troubleshooting, check the logs in Salesforce. The Logging section includes logs about any integration that you configured as part of the managed package settings. For more information, see Managed package settings.

• Check logs