Description

Effective June 1, 2027, BYOC Premises – Genesys Hardware Solution will reach the End of Life (EOL).

FAQs

How is the End of Life (EOL) announcement different from the previous End of Support (EOS) announcement?

The EOS date, announced on March 1, 2025, indicated the end of full support for the BYOC-Premises – Genesys Hardware Solution. The EOL date indicates that remaining BYOC Premise – Genesys Hardware Solution devices will transition from limited support to inoperative on the platform.

What does this mean?

After the EOL date, all existing deployments of the BYOC-Premises – Genesys Hardware Solution will become inoperative on the platform and new deployments will be prohibited. Customers must act now to avoid disruption.

Am I affected?

If your organization uses the BYOC Premises – Genesys Hardware Solution as a premises telephony connection option and you have any of the following edge devices in your organization, you are affected.

• Edge Standard v1
• Edge Standard v2
• Edge Standard v3
• Edge Micro
• Edge Mini v1
• Edge Mini v2

How can I verify if my organization is affected?

To verify if your organization uses a BYOC Premises – Genesys Hardware Solution edge device:

1. Click Admin.
2. Under Telephony, click Edges.
3. From the Edge Name column, select your edge device. 
4. In the information panel that appears on the right side of the General tab, check Model.

If the Model is identified as Genesys Hardware Solution, you are affected.

What do I need to do before the EOL date?

Genesys recommends transitioning to one of our 100% cloud media telephony connection options (BYOC Cloud or Genesys Cloud Voice). The process for transitioning from a premises to a cloud media telephony connection option is built into Genesys Cloud via the Genesys Cloud Hybrid Media Solution.

Benefits of transitioning to either Genesys Cloud Voice or BYOC Cloud include:

• Auto-scalability
• Built-In resilience
• Access to the latest Genesys Cloud Artificial Intelligence solutions
• Lower total cost of ownership

What if I require a premises deployment option for regulatory or connectivity purposes?

Genesys understands that due to regulatory or connectivity constraints, certain countries require a premises-based media deployment. If you require a premises deployment, Genesys recommends transitioning to a BYOC Premises – Customer Hardware Solution edge device. The Customer Hardware Solution offers a more practical and economical premises solution.

Where can I find out more about my options for transitioning?

• For more information on Genesys Cloud Voice, see About Genesys Cloud Voice.
• For more information on BYOC Cloud, see About BYOC Cloud.
• For more information on transitioning from BYOC Premises to one of our Cloud Media options, see About Hybrid Media.
• For more information on transitioning to a BYOC Premises – Customer Hardware Solution edge device, see About BYOC Premises – Customer Hardware Solution.

Who should I contact if I need help transitioning or have additional questions?

Contact your Technical Account Manager or your Customer Success Manager.